COMPANY POLICIES and INFORMATIONS

Business hours

9:30am – 5:30pm, Monday through Friday (Pacific Standard Time)

 

Information

E-mail: info@leesgolddiamond.com

Fax: 213-622-9524

Mailing Address: 606 S. Hill St. Suite 401, Los Angeles, CA 90014

 

Accounting Terms and Conditions

1. All customers must submit an Account Application & Certificate of your state or city business license.

2. All shipments are C.O.D Money-Order / Cashiers Check. until our credit department has approved your company to accept Company checks. Please allow 1~2 weeks for processing.

3. Past due account will be shipped only on C.O.D. basis.

4. 2% service charge will apply per month for invoices unpaid after 30 days.

5. There is a $25 charge for all returned checks.

6. Method of Payments available are Credit Cards, company checks, money orders, cashier's checks, and wire transfers with approval.

7. Please keep in mind that Credit card payments are subject to a 4% service fee.

8. Other payment methods may be arranged and additional verification procedures may apply.

 

Ordering & Delivery

1. You can place orders by phone (213-622-9512), Fax (213-622-9524),or http://www.leesgolddiamond.com/.

2. Please specify the desired shipping option when placing your order.

3. Most items will be kept in stock. If it's not available, it can be back ordered if the customer agrees and will be shipped once it's available.

4. Some made to order items that are not in stock will take approximately 3~10 business days.

5. In stock item(s) can be canceled the same day as ordered, prior to the shipping cut-off time.

6. Back ordered item(s) can be canceled at any time before it is shipped.

7. Special order delivery times can differ depending on situation. Our customer service representative can advise you a possible expected delivery time.

8. Special order merchandise is a made per order inquiry, and is non-returnable, non-cancel able once the building process is started.

 

Shipping

1. All shipped orders will include a shipping and handling charge.

2. Daily Shipping cut-off will be 4:00 pm Pacific Time.

3. All items will ship via Federal Express. You can choose any option from next day service to Ground service. If no shipping option is chosen it will be shipped 2nd day air by default. Package will be insured for security purposes.

4. Shipping fee is non-refundable.

5. All unclaimed, un-deliverable or refused package will be charged a 15% restocking fee + all shipping cost on their account.

6. We are not responsible for shipping delay due to any situations beyond our control such as the weather.

 

Return

1. Customer wishing to return merchandise must include an invoice copy, also any warranty or certificate card or document that were included with the item must be included.

2. Returns are accepted within 30 days from invoice date. Invoice must be present.

3. Restocking fee may apply depending on the item.

4. Merchandise that has been altered or damaged by the customer is non-returnable.

5. Any special orders or altered original condition is non-returnable and non-cancelable, non-refundable.

6. Customers are responsible for all shipping charges.

7. Any items that have manufacturing defect will be exchanged at any time.

8. Return shipping cost on manufacturing defect merchandise may be credited up to $10.00.

9. Lee's Gold and Diamond reserves the right to refuse a return or charge a restock/repair fee if proper procedures are not followed.