Orders placed through the website will not be fulfilled at this time. Please contact us at info@leesgolddiamond.com or call us at 800-777-2324 for questions or orders.

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COMPANY POLICIES and INFORMATIONS

Business hours

9:30am – 5:30pm, Monday through Friday

 

Information

E-mail: info@leesgolddiamond.com

Fax: 213-622-9524

Mailing Address: 606 S. Hill St. Suite 401, Los Angeles, CA 90014

 

Accounting Terms and Conditions

1. All customers must complete an Account Application & Certificate of your state or city business license.

2. All shipments are C.O.D. until credit has been approved, please allow 2~3 weeks for processing.

3. Past due account will be shipped only on C.O.D. basis.

4. 2% service charge will apply per month for invoices unpaid after 30 days.

5. There is a $35 charge for all returned checks.

6. We accept most major Credit Cards, company checks, money orders, cashier's checks, and wire transfers with approval.

7. Other payment methods may be arranged and additional verification procedures may apply.

 

Ordering & Delivery

1. You can place orders by phone, fax or http://www.leesgolddiamond.com/.

2. Please specify the desired shipping option when placing your order.

3. Most items will be kept in stock. If it's not available, it can be back ordered if the customer agrees and will be shipped once it's available.

4. Some made to order items that are not in stock will take approximately 3~10 business days.

5. In stock item(s) can be canceled the same day as ordered, prior to the shipping cut-off time.

6. Back ordered item(s) can be canceled at any time before it is shipped.

7. Special order delivery times can differ depending on situation. Our customer service representative can advise you a possible expected delivery time.

8. Special order merchandise is made per customer's inquiry but non-returnable, non-cancelable, non-refundable (Non-stock item, quantity order : more than 6 pieces, changing any original specification by customer's requirement : altered size, length, diameter, engraving, etc).

 

Shipping

1. All orders will be charged for shipping and handling in every package.

2. Daily Shipping cut-off will be 4:00 pm Pacific Time.

3. All items will ship via Federal Express. You can choose any option from next day service to Ground service. If no shipping option is chosen it will be shipped 2nd day air by default. Package will be insured for security purposes.

4. Shipping cost is non-refundable for any circumstances.

5. All unclaimed, undeliverable or refused package will be charged a 15% restocking fee + all shipping cost on the customers account.

6. We are not responsible for shipping delay due to any situations beyond our control.

 

Return

1. Customer wishing to return merchandise must include an invoice copy, also any warranty or certificate card or document that were included with the item must be included.

2. Returns are accepted within 30 days from invoice date. Invoice must be present.

3. Restocking fee may apply depending on the item.

4. Merchandise that has been altered or damaged by the customer is non-returnable.

5. Any special orders or altered original condition is non-returnable and non-cancelable, non-refundable.

6. Customer is responsible for all shipping charges. Credit will be given for merchandise only.

7. Any items that have manufacturing defect will be exchanged at any time.

8. Return shipping cost on manufacturing defect merchandise may be credited up to $10.00.

9. Lee's Gold and Diamond reserves the right to refuse a return or charge a restock/repair fee if proper procedures are not followed.